Refund policy
RETURN POLICY
Thank you for your purchase. We hope you are happy with anything you’ve ordered from our store. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for the same amount in store credit, an exchange or refund. Following on return policy bellow.
Products MUST be returned in all the original packaging, completely unused, with all the original contents included, this MUST be returned within the first 14 days of receiving your order, all returns in excess of £200.00 will be subject to a 20% restocking fee.
Please note that all orders are strictly quality control and bench tested before shipping to customers to ensure that all products are fully functional before receipt by the customer.
Please note that under no circumstances will we accept ANY returns for a product that has been unpackaged and used in order to be attempted to be self installed by either the customer or installation by a third party outside of our The Cockpit UK Approved Partners, it is solely the customer's responsibility to ensure that the product which has been ordered is fit for purpose for the intended vehicle (i.e. correct software choice, vehicle compatibility etc.) regardless of any advice which you may have been given - please consider this before purchasing any of our products.
Any damage incurred on Carplay modules or Android Screen orders, due to pre-existing electrical faults of the vehicle, self installation or installation by a third party outside of our The Cockpit Approved partners will deem your product warranty VOID, which we will not accept a return for.
We strongly recommend opting to have your system installed by our The Cockpit Approved Partner Installers
Please see below for more information on our return policy.
FAULTY ITEMS
Although we bench test all of our items before sending, we understand on very rare occasions, things can sometimes still go wrong, If any of the item's we provide are in faulty condition, email us on thecockpituk@gmail.com within the first 7 days of receiving your order, with a full breakdown of the issue[s] along with supporting video evidence of the problem[s] you're experiencing - most of the time it comes down to user error is why we ask for this, as it allows us to see exactly what the issue you're experiencing comes down to.
Our technical team will review your case to determine whether or not your item is faulty or has been damaged as a result of the installation procedure. If the item is determined to be faulty, you have the choice of an exchange or the same amount of in store credit, if it falls outside of the 14 day period, you have the choice of an exchange or in store credit.
RETURNS
Thank you for your purchase. We hope you are happy with anything you’ve ordered from our store. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for the same amount in store credit, an exchange or refund. Following on return policy bellow.
Products MUST be returned in all the original packaging, completely unused, with all the original contents included, this MUST be returned within the first 14 days of receiving your order, all returns in excess of £200.00 will be subject to a 20% restocking fee.
Please note that all orders are strictly quality control and bench tested before shipping to customers to ensure that all products are fully functional before receipt by the customer.
Please note that under no circumstances will we accept ANY returns for a product that has been unpackaged and used in order to be attempted to be self installed by either the customer or installation by a third party outside of our The Cockpit UK Approved Partners, it is solely the customer's responsibility to ensure that the product which has been ordered is fit for purpose for the intended vehicle (i.e. correct software choice, vehicle compatibility etc.) regardless of any advice which you may have been given - please consider this before purchasing any of our products.
Any damage incurred on Carplay modules or Android Screen orders, due to pre-existing electrical faults of the vehicle, self installation or installation by a third party outside of our The Cockpit Approved partners will deem your product warranty VOID, which we will not accept a return for.
We strongly recommend opting to have your system installed by our The Cockpit Approved Partner Installers
Please see below for more information on our return policy.
FAULTY ITEMS
Although we bench test all of our items before sending, we understand on very rare occasions, things can sometimes still go wrong, If any of the item's we provide are in faulty condition, email us on thecockpituk@gmail.com within the first 7 days of receiving your order, with a full breakdown of the issue[s] along with supporting video evidence of the problem[s] you're experiencing - most of the time it comes down to user error is why we ask for this, as it allows us to see exactly what the issue you're experiencing comes down to.
Our technical team will review your case to determine whether or not your item is faulty or has been damaged as a result of the installation procedure. If the item is determined to be faulty, you have the choice of an exchange or the same amount of in store credit, if it falls outside of the 14 day period, you have the choice of an exchange or in store credit.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in unused condition, with all original tags and labels attached. If it's the return of a faulty item within the first 14 days, please ensure that the returned items are in unused condition, with all original tags and labels attached, as per the above, you have the choice of an exchange or the same amount of in store credit.
Contact sales team for returns through our email. And obtain return form and instructions. Return form is important and must be added into the return package.
thecockpituk@gmail.com
Please note, certain items are not eligible for return including those that are built to spec/made to order, this can be found in the EXCEPTIONS section of our return policy below.
Note: The installation fee is non-refundable if you select installation service in any of the product option. As we use third party approved installer.
Incase of installation cancellation or rebook appointment to a different date/time, you must contact us or our approved installer directly atleast (48) hours before the booked time.
RETURN PROCESS
To return an item, please email our returns service department at thecockpituk@gmail.com to arrange a return.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
● The Cockpit USB System
● Wired To Wireless CarPlay Activator
● Any remote and/or digital services (Remapping, Activation, Coding, Diagnostics, Software Update Packages etc.)
● Any products which have been unboxed, removed from the original packaging
● Any products used in a self installation procedure by the customer themselves or installation by a third party outside of our The Cockpit Approved Partners
● Any products that are built to spec and made to order based on the specification of the vehicle including (but not limited to) all BMW, AUDI & Mercedes Android Screens and Apple Carplay modules
Please Note
● A 20% restocking fee will be charged for all returns in excess of £200.00.
● Sale items are FINAL SALE and cannot be returned.
EXCHANGES FOR INCORRECT PRODUCTS ORDERED
If you order an incorrect product or a product with the incorrect software variant and you'd like an exchange, don't worry, it's totally fine, we understand that these things happen, and we are happy to arrange an exchange.
Contact us on thecockpituk@gmail.com with your order number and mention that you want an exchange, we will guide you through the process to return the incorrect product and we will send you out the correct variant of what you require.
Return postage costs are the responsibility of the customer to pay, please be aware that you are also liable to pay a £10 postage surcharge to have the correct product resent alongside a 20% restocking fee of the incorrect item ordered
If you have opted for an installation service, and the issue of the incorrect product or software is determined at the time of installation, you are liable to pay 50% of the original installation fee as a surcharge.
Chargeback / Dispute
Our team will try to help you with every matter. Speak to us we can help you.
We strongly recommend not to open a chargerback with your payment provider, without getting our final decision.
Incase of chargeback or payment dispute, Customer needs to return the item back to us within given time. If item is not returned on time we will consider the chargeback as an act of scam. And provide all the evidence to payments provider.
If the item is already installed on your vehicle, removal and postage of item through a tracked shipment back to our provided return address is your responsibility.
Kindly read the policies in detail, By proceeding with the order, You are agreeing to the mentioned policies above.
QUESTION
If you have any questions concerning any of our policies, please contact us at:
thecockpituk@gmail.com