Shipping policy

Shipping policy

The Cockpit Uk ("we" and "us") is the operator of

(https://www.thecockpituk.com) ("Website"). By placing an order through this

Website you will be agreeing to the terms below. These are provided to ensure

both parties are aware of and agree upon this arrangement to mutually protect

and set expectations on our service.

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

Shipping costs are calculated during checkout based on weight, dimensions and

destination of the items in the order. Payment for shipping will be collected

with the purchase.

This price will be the final price for shipping cost to the customer.

Any orders made will begin processing on the following working day, our company delivery timescale policy is an approximate time period of between 3 - 10 working days from the date of your initial order (excluding weekends and national holidays)

All stock will be dispatched from our EU centre. Shipping will vary, dependant on physical stock on site. We will endeavour to dispatch in a timely manner. Although, on some models, we can dispatch next day, some items can take normally 7-12 working days for UK delivery and 10-14 for overseas so please contact us, should you need a more precise delivery timeframe. All goods will be delivered within the statutory performance period of 30 days (from the date of payment). If this is to be later we will notify you.

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It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error and additional delivery charges may apply. We can only ship to the Invoice/Billing address and we will not be able to ask the delivery company to leave the item with a neighbour or leave the goods on your premises without there being anyone to accept the delivery and sign for the delivery. Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale.

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All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge; however you are responsible for sending the item back to us and the costs. Please note that all goods reported as damaged on arrival “DOA” must be kept in the original packaging as this will be required as evidence of "DOA" at no point should any attempt to disregard or remove any items from the original packaging in part of full as this will avoid any attempts by either parties to make a claim for damage(s).

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Generally, orders shipped internationally are in transit for 4 - 22 days. This

varies greatly depending on the courier you have selected. We are able to offer

a more specific estimate when you are choosing your courier at checkout.

Our warehouse operates on Monday - Friday during 10am - 3pm, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

The Cockpit UK will ship to P.O. box addresses using postal

services only. We are unable to offer couriers services to these locations.

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation. During certain periods there may be some extended delivery timescales due to courier delays which we can not accept responsibility for.

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider, this tracking link will be provided between the

3 -10 working day period.

If you find a parcel is damaged in-transit, please get in touch with our customer service team to notify us of the situation as soon as possible, further to this, please proceed with a claim directly with the courier; Parcels are insured for loss and damage up to the value as stated by the courier.

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Sales tax has already been applied to the price of the goods as displayed on the

website

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and The Cockpit Uk encourage you to be aware of these potential costs before placing an order with us.

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If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to The Cockpit UK at the

customers expense, and the customer will receive a refund for the value of goods

paid, minus the cost of the return shipping. The cost of the initial shipping

will not be refunded.

All cancellation request must be made within 12 hours of the order.

We are unable to accept any cancellations if the request is made after 12 hours of the initial order due to the fact our products are built to spec and made to order based on the specification of your vehicle which is provided to us on purchase.

Parcels are insured for loss and damage up to the value as stated by the

courier.

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

We will process a replacement unit as soon as the courier has conducted an

investigation and deemed the parcel lost, we do not provide refunds for items lost in transit.

For all customer service enquiries, please email us at

thecockpituk@gmail.com